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Download full textRavenhall, Mark; Ogilvie, Margaret; Ewens, David – 2002
This booklet outlines the new policy context facing adult and community learning (ACL) providers in Great Britain in their pursuit of high-quality learning experiences for their customers. It shows how a Total Quality Management (TQM) approach to supporting staff development can be effective in securing quality. TQM components are values,…
Descriptors: Adult Education, Adult Educators, Adult Learning, Check Lists
Hughes, Maria, Ed.; Turner, Paul, Ed. – 2002
This report provides a summary of findings from research into work-related education and training undertaken over the last five years by organizations then called the Further Education Development Agency (FEDA) and Quality and Performance Improvement Dissemination (QPID) Unit of the Department for Education and Employment. Cross-references to…
Descriptors: Access to Education, Adult Education, Annotated Bibliographies, Basic Skills
