Presents staff tools for dealing with upset campers whose parents are divorced or separating, such as acknowledging and listening. Gives tips and sample legal language on how to determine marital status and parenting arrangements; whom to call with questions; and which parent can enroll, visit, authorize medical treatment for, and pay the bill for…

Using the development of Third World countries as a metaphor for individual school development, this article describes a method used for eight years in a British secondary school to support internal school development initiatives. Emphasis is placed on internal communication and collaboration and on obtaining outside support rather than outside…

Presents directors of day care facilities with suggestions about ways to help staff members make the transition from one school year to another. (BB)

Differences in men's and women's communication styles affect their interactions with each other. Organizations must be flexible enough to recognize situations in which traditional male values of competition may be most functional and those in which more collaborative, female strategies are more appropriate. Personnel training can help ensure that…

The problems faced by public managers in managing an agency's internal operations and communicating with the outside world are described, and strategies for addressing these management problems are provided, as is personal advice on how to build and maintain a professional reputation and advance in the bureaucratic hierarchy. The following…

This monograph describes how to design cash incentive programs in higher education as a way to help employees achieve their best productivity and as the most cost-effective way to communicate and stimulate the work behaviors that the institution values. Including a mentoring role as part of recognition of model departments or model managers not…

A survey of University of California central administrators sought views on five key aspects of performance appraisal: (1) communication and feedback; (2) work objectives; (3) job duties; (4) communication with supervisors; and (5) effectiveness of communication, training, and rewards. (Author/MSE)

The University of North Carolina at Greensboro student financial aid office undertook a program to train staff in effective listening. Training involved personal videotaping of staff members, followed by feedback to staff and a handout for students (appended) to promote more successful interviews. Initial response has been positive. (Author/MSE)

Despite the administrative leadership that most principals receive in university courses, their most useful learning occurs once they are on the job. The new knowledge--much of it the result of trial and error--is gained in relative isolation. This second edition provides ideas, approaches, strategies, resources, tools, techniques, and reflective…

Despite the administrative leadership that most principals receive in university courses, their most useful learning doesn't occur until they are on the job. The new knowledge--much of it the result of trial and error, success and failure--is gained in relative isolation. This book focuses on the critical work of school principals, offering…

Despite limited generation of hazardous materials, two-year colleges are required to comply with federal criteria for their identification and removal. After a random facilities inspection, the College of DuPage (Illinois) established priorities for waste removal, information dissemination, staff training, inventory, storage, and organizational…

Either losing or winning an employment discrimination case can be financially devastating to a college or university. A prevention plan includes: changing the attitudes of individuals throughout the institution; reviewing policies and practices; fostering better communication; encouraging cooperation between administrators and human resource…

Describes the management approach used to introduce new technologies in an academic library and the success of this approach. The management of change is discussed in terms of communication between management and personnel; management style; development of a system; staff development; and sensitivity to staff reactions and needs. (CLB)

This volume provides information and recommendations about public relations to assist school administrators in developing effective communication. The document contains 15 chapters. "The Scope of Public Relations," chapter 1, specifies characteristics of and individuals responsible for an effective program. Chapter 2, "Personal Public Relations,"…

The research on effective schools has identified the superintendent's role as critical in the success of school improvement efforts. The New Brunswick school improvement program is featured as an example of a successful program. In 1980 the New Brunswick school system selected a new superintendent who faced a district with myriad problems…