Computers, though they can help educational institutions manage their facilities efficiently, are no substitute for good judgment. Before computerizing, institutions should systematize their records and evaluate their information needs; they should take care not to acquire unnecessary systems or become over-reliant on computers. (MCG)

The papers in this proceedings consider ways in which user friendly interface design may be used to make online systems in public and academic libraries easier to use, and thus more attractive to potential users. A short introduction by F. W. Lancaster is followed by nine papers: (1) "Linking the Unlinkable" (Michael Gorman); (2)…