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Peer reviewedBell, Douglas J; Bracken, Jerald D. – College and University, 1992
At Brigham Young University, the admissions office organized its staff in teams and built a computer software system to support the teams. An improved worker sense of responsibility and increased emphasis on human factors resulted in dramatically increased productivity as measured by number of admissions applications processed and completed.…
Descriptors: Attitude Change, Case Studies, Change Strategies, College Administration
