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Von Seggern, Marilyn – RQ, 1987
This annotated bibliography of materials dealing with the evaluation of library reference services is arranged by category including literature success, quality, and accuracy of answers; cost and task analysis; interviews and communication; classification of reference questions; reference collections; staff availability; use and nonuse of…
Descriptors: Annotated Bibliographies, Cost Effectiveness, Evaluation Methods, Interviews
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Nolan, Christopher W. – College and Research Libraries, 1991
Discusses references collections in academic libraries and offers guidelines for placing materials in a reference collection that focus on their suitability for true reference functions and the expected frequency of use. Problems with poorly managed collections are discussed, and the importance of selection policies and weeding are emphasized. (37…
Descriptors: Academic Libraries, Guidelines, Higher Education, Library Collection Development
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Nielsen, Brian; Baker, Betsy – Library Trends, 1987
Describes the research objectives, rationale, methodology, and findings of a model program developed at the Northwestern University Library, which examined whether online catalogs require instruction and, if so, how that instruction would be best delivered. (CLB)
Descriptors: Academic Libraries, Data Analysis, Demonstration Programs, Evaluation Criteria
Rholes, Julia M.; Caldwell-Wood, Naomi – 1987
This study conducted at Texas A&M University compares two types of training approaches using ERIC SilverPlatter (ERIC SP). Education students received either: (1) a one hour training session on basic search commands and strategies, or (2) a four page instructional handout that described basic search commands, Boolean logic, and special…
Descriptors: Comparative Analysis, Computer Literacy, Education Majors, Evaluation Criteria
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Lipetz, Ben-Ami; Paulson, Peter J. – Library Trends, 1987
Reports the rationale, design, implementation, and results of an examination of the impact of online subject catalogs on users by comparing their behaviors before and after catalog installation. Evaluation criteria included volume of use, types of searches, use of other catalogs, search time, user satisfaction, and need for assistance. (CLB)
Descriptors: Comparative Analysis, Data Interpretation, Evaluation Criteria, Evaluation Methods
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Shapiro, Beth J.; Marcus, Philip M. – Research Strategies, 1987
Describes the methodology and findings of a study that examined the reasons that people use academic libraries and the relationship between library use, library instruction, and user success. The conclusions identify library services and physical facilities that may increase user satisfaction. (Author/CLB)
Descriptors: Academic Libraries, Comparative Analysis, Higher Education, Library Facilities
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Kesselman, Martin; Watstein, Sarah Barbara – Journal of Academic Librarianship, 1987
Reports findings of a Statistics Task Force investigation at New York University's Bobst Library, which reviewed the collection and publication of statistics and data related to library reference and information services and use of resources, and developed a framework for inclusions, definitions, procedures, and policies for data collection and…
Descriptors: Academic Libraries, Data Analysis, Data Collection, Evaluation Methods