As the demand for accountability grows, those in child and family practice are coping with an increasing emphasis on outcome measures. This book responds to the need for accountability by providing human service managers with basic guidance on program evaluation philosophies and procedures. It provides valuable information on developing best practice and documenting results gained, as well as detailed information on assessment procedures and tools, quality assurance practices, and determining cost-effectiveness. This unique manual also stresses the management practices necessary to correctly implement evaluation procedures. Six tables include a variety of evaluation questionnaires. (Contains 60 references.) (Author)