Peer reviewedERIC Number: EJ357120
Record Type: Journal
Publication Date: 1987
Pages: N/A
Abstractor: N/A
ISBN: N/A
ISSN: N/A
EISSN: N/A
Available Date: N/A
Development and Testing of a Reference Transaction Assessment Instrument.
Murfin, Marjorie E.; Gugelchuk, Gary M.
College and Research Libraries, v48 n4 p314-38 Jul 1987
Describes an instrument designed to assess the reference outcome in terms of patron report of success in finding what was wanted, rather than overall satisfaction. The results of a library survey which tested the reliability of this instrument and compared it with unobtrusive observation are reported. (Author/CLB)
Descriptors: Academic Libraries, Evaluation Criteria, Higher Education, Library Research, Library Surveys, Literature Reviews, Measurement Techniques, Naturalistic Observation, Performance Factors, Pilot Projects, Questionnaires, Reference Services, Research Methodology, Tables (Data), User Satisfaction (Information)
Publication Type: Journal Articles; Opinion Papers; Reports - Research; Tests/Questionnaires
Education Level: N/A
Audience: Researchers; Administrators; Media Staff; Practitioners
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A
Author Affiliations: N/A
