Has the Academy Adopted TQM?.

Birnbaum, Robert; Deshotels, Judy

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Peer reviewed

ERIC Number: EJ595185

Record Type: CIJE

Publication Date: 1999

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: ISSN-0736-0983

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Has the Academy Adopted TQM?

Birnbaum, Robert; Deshotels, Judy

Planning for Higher Education, v28 n1 p29-37 Fall 1999

A survey of 469 colleges and universities assessed the degree to which colleges and universities have adopted total quality management (TQM) or continuous quality improvement (CQI) techniques. Results suggest use of TQM/CQI is lower than predicted, at about 13% of institutions. Variations in extent of use of the approach are discussed. (MSE)

Descriptors: College Administration, College Planning, Higher Education, Management Systems, Total Quality Management, Trend Analysis

Publication Type: Journal Articles; Reports - Research

Education Level: N/A

Audience: Administrators; Practitioners

Language: English

Sponsor: N/A

Authoring Institution: N/A

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Author Affiliations: N/A