Pulling up stakes is seldom the best way to handle difficult people at work, because they exist everywhere as bullies, "yes" people, whiners, nonentities, know-it-alls, or "no" people. This article examines these six personality types and tells how administrators can avoid being victimized. (MLH)

Learning to interact positively with personality-challenged individuals will result in a more productive work and home life. A behavioral-styles model, and the effect of conflict on the personality types in the model, are displayed in figures and text. Case studies demonstrate successful interaction strategies. (MLF)

Whining is a negative, divisive force that undermines a positive school climate. Describes basic types of whiners and some solutions for dealing with them. (MLF)

An overview of conflict management as it relates to the role of the principal is presented. The traditional approach to conflict, which minimizes conflict and emphasizes social control, is contrasted with the perspective that views conflict as inevitable, functional, and manageable. Intrapersonal and interpersonal conflicts, functions of conflict,…