This examination of the organizational development model of change as it applies to management development within a complex organization of higher education includes some practical results from applying this model and insights into how to manage a public or private organization. (MBR)

This book synthesizes research findings on principal effectiveness, viewing the principal as a key factor in ensuring school effectiveness and productivity. Methodology includes an extensive literature review, participation and observation grounded in theory, and pragmatic responses to conditions and issues. Chapter 1 presents an overview of…

This guide identifies selected workplace practices that individual businesses have used to become high performance work organizations. The guide, which is intended for managers, directors, labor leaders, workers, investors, and other individuals interesting in adopting high performance work practices, lays out the basic steps involved in…

This manual is designed to help managers help their staffs achieve results. It is concerned with managing the changes that are necessary and with creating conditions for new thoughts and actions to emerge. The emphasis is on promoting a climate in which staff develop new knowledge, skills, and approaches so that challenges can be faced with…

This book is addressed to educators and work-place trainers interested in applying the Malcolm Baldrige award criteria and/or the International Organization for Standardization (ISO) 9000 training guidelines for program improvement. An initial section compares and contrasts the ISO standards and the Malcolm Baldrige National Quality Award…