This book presents hands-on information on how to plan, administer, and analyze opinion polls. Guidance is also offered on how to make this strategy accessible to public interest groups. Several examples, checklists, warnings of possible pitfalls, and lists of material and human resources occur throughout the chapters. Major sections address the…

Shifting to results-based accountability is a difficult stage in reforming family and children's services. Heretofore, these services have been more concerned with the number of clients seen or papers processed than in their clients' quality of life. This document should help communities find the data they need to measure qualitative outcomes. It…

Designed to help local government officials, agency personnel, and members of citizen groups involved in the planning process for a rapidly growing community, this introduction to community needs assessment provides background information on the reasons for conducting community needs assessment, guidelines for determining which techniques are most…