Contains a partial inventory of sales training strategies and video techniques that heighten viewer involvement and promote transfer of learning to performance situations such as selling. These strategies have been used by Monroe Systems for Business, a manufacturer and distributor of business calculating equipment which recently expanded its…

This examination of the organizational development model of change as it applies to management development within a complex organization of higher education includes some practical results from applying this model and insights into how to manage a public or private organization. (MBR)

Presents eight noninstructional strategies for improving employees' performance in any organization. These alternatives to instruction include job redesign and reassignment, recruitment, organizational development, facilities and tool redesign, incentive and feedback systems, and provision of a strong rationale for the desired performance so…

Discusses an instrument called "The Balance of Power" which is designed to enable managers to identify their management skill needs and improve their management style by balancing effective planning and involvement of the person to be managed. Five management styles and their idiosyncrasies are discussed. (MBR)

Discussion covers instructional design for the military during World War II and how this limited experience provided a basic assumption for the paradigm that describes how professionals in the performance and instruction technology field should approach problems. Conceptual soundness of the assumptions on which the profession is based is…

Describes a systematic approach to organizational change based on examination of prior consolidation experiences, which identifies organizational and individual employee needs and uses Maslow's sequence to plan for these needs. Use of this approach to manage transition period prior to consolidation of branch operations of the 3M Company is…

Discusses the relationship between the problems involved in the creation of expert systems by knowledge engineers, i.e., experts at translating human abilities and knowledge into computer programs, and the major issues dealt with in the planning/analysis phases of instructional development. (MBR)

Describes the use of a self-study videocassette course on planning and presenting video training to teach organizational subject matter experts (SMEs) how to develop training materials on videotape. A preproduction timetable is included which lists events and when they should be scheduled prior to production day. (MBR)

Describes a collection of techniques used to increase use of skills learned in a training program for the staff of a motor freight common carrier company; briefly summarizes nature of the training program, its rationale, target population, content and delivery methods; and summarizes the training program's effects on employee performance. (MBR)

Several examples are provided of criterion checklists, which are defined as documents which include qualities of actions necessary in a desired performance or qualities of elements necessary in a desired product. How and when to use checklists in skill teaching and how to create them are discussed. (MBR)

Presents results of a study of 198 middle managers which was conducted to determine how age relates to competence as assessed by tests following instructional training, and identifies issues regarding test use in assessing employee competence. Results indicate there is a trend for older adults to obtain poorer test scores. (MBR)

Briefly examines the Bell System as it existed before its break-up, changes that have occurred and what has resulted, and efforts of an instructional developer to design a learning experience for middle managers as they move into this new work environment. The resultant seminar and its focus are discussed. (MBR)