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Peer reviewedHoye, Robert E.; Costanza, John J. – Education, 1984
Describes University Hospital's (Louisville, Kentucky), implementation and evaluation of a Consumer Oriented Relations Education program to re-conceptualize relationships between "patients as consumers" and staff, translate objectives of excellent patient care into consumer-oriented attitudes, reduce dissatisfaction and increase…
Descriptors: Accountability, Consumer Economics, Consumer Protection, Health Services
