This dissertation considers the effects of national rankings, specifically the 2010 National Research Council (NRC)'s Data-Based Assessment of Research-Doctorate Programs, on higher education institutions' behavior. National research studies of graduate education require significant resources and data, yet it is uncertain how universities make…

Presents a case study and findings of a training needs assessment which was conducted to determine the training implications of implementing an integral system of quality assurance at the Fridley, Minnesota, plant of Onan Corporation, a manufacturer of electric generator sets and switch gear. (MBR)

This guide draws on case studies to identify lessons for small and midsized firms who wish to improve the quality of their services and facilitate change. Following an introduction, section 2 describes the context in which the research was undertaken after a needs analysis was conducted of small and midsized businesses and service providers, and…