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Mitchell, Stephen M. – 1997
This guide draws on case studies to identify lessons for small and midsized firms who wish to improve the quality of their services and facilitate change. Following an introduction, section 2 describes the context in which the research was undertaken after a needs analysis was conducted of small and midsized businesses and service providers, and…
Descriptors: Case Studies, Change Agents, Change Strategies, Delivery Systems
Arnold, John David – 1983
From its inception in 1967 to the end of fiscal 1981, Portable Practical Educational Preparation, Inc. (PPEP), grew from a 1-bus school on wheels to Arizona's largest multifunded non-profit service agency. The self-help organization serving Arizona's rural and migrant poor grew through three phases. During the 1967-1969 contact phase, PPEP staff…
Descriptors: Adult Education, American Indian Education, Community Education, Delivery Systems
