This examination of the organizational development model of change as it applies to management development within a complex organization of higher education includes some practical results from applying this model and insights into how to manage a public or private organization. (MBR)

This report provides an account of the discussions and issues from a symposium held by the International League of Societies for Persons with Mental Handicap in November, 1984. It describes: (1) the role of voluntary organizations in the future; (2) the need for strong advocacy of the organization's goals; (3) the issue of whether voluntary…

This book is addressed to educators and work-place trainers interested in applying the Malcolm Baldrige award criteria and/or the International Organization for Standardization (ISO) 9000 training guidelines for program improvement. An initial section compares and contrasts the ISO standards and the Malcolm Baldrige National Quality Award…