Throughout the Western world, there appears to be a consensus that schools have failed to prepare children for the challenges of the emerging information age. Many high schools that start out as innovative or "break-the-mold" lose their momentum and experience an "attrition of change." They end up becoming like any other…

This manual is designed to help managers help their staffs achieve results. It is concerned with managing the changes that are necessary and with creating conditions for new thoughts and actions to emerge. The emphasis is on promoting a climate in which staff develop new knowledge, skills, and approaches so that challenges can be faced with…

This report discusses basic issues in the provision of residential services for people with developmental disabilities. Main points of the discussion include: (1) the service system for this population is in a crisis of accountability as meeting safety and quality requirements threatens to become counterproductive; (2) the current system is well…