This is the report of a commission of 20 Illinois citizens charged with identifying the principal problems in the State's elementary and secondary schools and recommending actions for improving the State's educational program. Three principal areas are addressed: (1) instructional standards and pupil performance; (2) personnel (especially teachers…

This manual is designed to help managers help their staffs achieve results. It is concerned with managing the changes that are necessary and with creating conditions for new thoughts and actions to emerge. The emphasis is on promoting a climate in which staff develop new knowledge, skills, and approaches so that challenges can be faced with…

This guide draws on case studies to identify lessons for small and midsized firms who wish to improve the quality of their services and facilitate change. Following an introduction, section 2 describes the context in which the research was undertaken after a needs analysis was conducted of small and midsized businesses and service providers, and…