The directory contains a list and description of 20 quality assurance instruments, 5 organizations, and 10 publications to aid in monitoring service delivery systems for people with mental retardation. A position statement by the Association for Retarded Citizens on the multiple dimensions of quality assessment precedes the list. It stresses…

This book is addressed to educators and work-place trainers interested in applying the Malcolm Baldrige award criteria and/or the International Organization for Standardization (ISO) 9000 training guidelines for program improvement. An initial section compares and contrasts the ISO standards and the Malcolm Baldrige National Quality Award…

As public funds decline and the political climate changes, accountability and quality assurance are important issues for U.S. colleges and universities, and institutional leaders are concerned about a shift away from the established institution-centered structures, toward government-mandated, standards-driven systems. This paper explores the…