This article features the Pierce County Library System (PCLS) in Tacoma, where new services are changing the way customers experience the library. PCLS is comprised of 17 branches, two bookmobiles, one Explorer Kid's bookmobile, serves 509,000 people, and has 234,000 cardholders. The evolution of customer expectations and needs motivated the…

Describes the Pacific Northwest Conspectus Database, a regional resource assessment tool which includes information about library collections in Alaska, Idaho, Montana, Oregon, and Washington. Use of the database by academic, public, and special librarians to better manage their collections and to coordinate planning and purchasing with other…