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Direct linkAho, Melissa K.; Beschnett, Anne M.; Reimer, Emily Y. – Public Services Quarterly, 2010
Student workers have always been a traditional and valuable component to the smooth running of many academic health sciences libraries. However, in recent years many libraries have redefined student workers' roles to extend beyond their traditional scope due to a range of factors, such as loss of staff and budget cutbacks. The Bio-Medical Library…
Descriptors: Library Personnel, Student Employment, College Students, Academic Libraries
Farrell, Sandy L.; Driver, Carol – Community & Junior College Libraries, 2010
Library student assistants account for approximately one-fourth of the staffing in academic libraries in the United States. Each student assistant plays an important role in the daily operations of today's college libraries by providing desk coverage, technical support, and customer service. This article discusses the advantages/disadvantages of…
Descriptors: Library Personnel, Technical Institutes, College Libraries, Student Employment
Austin, Brice; Byrne, Tim; Miller, Ann; Riberdy, Michael; Williams, Curt – Journal of Access Services, 2004
Since the U.S.A. PATRIOT Act was signed into law in October, 2001, library administrators have become increasingly concerned that staff-especially student employees-continue to protect the confidentiality of patron records. Administrators have also become increasingly concerned that when law enforcement officials provide paperwork giving them…
Descriptors: Federal Legislation, Confidentiality, Law Enforcement, Library Services
Germain, Carol Anne – Public Services Quarterly, 2006
After undertaking the time and energy consuming task of reference assessment, the library might discover that it needs to tweak delivery of service, weed and update the collection, upgrade workstations, or advance marketing strategies to get patrons to use reference materials and services. Like any other product or service, reference departments…
Descriptors: Reference Services, Evaluation Methods, Outreach Programs, Marketing
Parish, Mina; Teetor, Travis – Public Services Quarterly, 2006
As resources become more constrained in the library community, many organizations are finding that they need to have a better understanding of their costs. To this end, this article will present one approach to conducting a cost analysis (including questions to ask yourself, project team makeup, organizational support, and data organization). We…
Descriptors: Academic Libraries, Library Services, Cost Effectiveness, Costs
Guerrero, Tammy S.; Corey, Karen M. – Journal of Access Services, 2003
Like most academic libraries, Purdue University Calumet depends heavily on student workers for its daily operations. After the investment of time and effort involved in training student workers, it is important to retain them from one year to the next. This case study examines training procedures that are designed to cultivate a sense of mutual…
Descriptors: Library Personnel, Academic Libraries, Work Experience, Training Methods
