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A Digest of Listservs of Interest to Access Services, May-December 2008
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Smith, Fred W. – Journal of Access Services, 2009
This article summarizes discussions on listservs. Topic covered are circulation policies regarding patrons from other colleges, the shelving of sacred books, laptop circulation, Ariel vs email attachment for interlibrary loan, best software for remote instruction, paper copies of ereserves, interlibrary loan privileges for alumni and policies…
Descriptors: Electronic Mail, Library Services, Social Networks, Library Automation
Measuring the Success of the Academic Library Website Using Banner Advertisements and Web Conversion Rates: A Case Study
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Whang, Michael – Journal of Web Librarianship, 2007
Measuring website success is critical not only to the web development process but also to demonstrate the value of library services to the institution. This article documents one library's approach to the measurement of website success. LibQUAL+[TM] results and strategic-planning documents indicated a need for a new type of measurement. The…
Descriptors: Strategic Planning, Metric System, Academic Libraries, International Organizations
A Student-Focused Usability Study of the Western Michigan University Libraries Home Page
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Whang, Michael; Ring, Donna M. – Journal of Web Librarianship, 2007
Three sources indicated the need for designing a usability study of the Western Michigan University Libraries' Web site: the results of the 2004 LibQUAL+ survey; the completion of the library's new strategic planning document; and suggestions by library customers and library staff. LibQUAL+ findings and customer comments suggested customers…
Descriptors: Strategic Planning, Library Services, Academic Libraries, Web Sites