Academic libraries have traditionally collected reference statistics using hash marks on paper. Although efficient and simple, this method is not an effective way to capture the complexity of reference transactions. Several electronic tools are now available to assist libraries with collecting often elusive reference data--among them homegrown…

An online survey was sent to academic libraries and consortia with an integrated library system (ILS) migration project, based on review of press releases from major U.S. ILS vendors. This study takes a systematic approach to provide a snapshot of the academic ILS market and key factors affecting the outcome of an ILS migration project. It reveals…

In the early 1990s, numerous academic libraries adopted the web as a communication tool with users. The literature on academic library websites includes research on both design and navigation. Early studies typically focused on design characteristics, since websites initially merely provided information on the services and collections available in…

This case study describes the process of proposing and implementing a wiki for use in an academic library setting, based on the process used by Iowa State University Library. Using the Iowa State University Library Wiki as a model, this article lays out the decisions necessary at each step of the process of establishing a new wiki. Control of…

Library webmasters in medium-sized academic libraries were surveyed about their educational backgrounds, job responsibilities, and training and experience levels in Web development. The article summarizes the findings of the survey with recommendations for libraries and library and information science programs. (Contains 7 tables, 5 figures,and 5…

Describes guidelines for an online public access catalog (OPAC) workstation that will support the terminal, printer, and other peripherals. Workstation dimensions, lighting, wire management, printer and paper, acoustical treatment, seating, storage for books and coats, wastebasket, and interior decoration are addressed. Flexibility and simplicity…

What would it take for libraries to provide their patrons with the same kind of success in finding information using their resources as they achieve with Google, and as quickly? This author asserts that the answer is not that complicated: be more like Google, and then move beyond Google. With the technology available right now, this is not an…

The papers in this proceedings consider ways in which user friendly interface design may be used to make online systems in public and academic libraries easier to use, and thus more attractive to potential users. A short introduction by F. W. Lancaster is followed by nine papers: (1) "Linking the Unlinkable" (Michael Gorman); (2)…

This book addresses the problem of when a library has limited catalog access, and explores various technological methods to expand the catalog beyond its traditional boundaries. Fourteen chapters describe catalog projects in individual libraries: (1) "Enhancing Access to Information: Building Catalogs for the Future" (David A. Tyckoson);…

The development of information technologies such as public access catalogs and online databases has greatly enhanced access to information. The lack of automation in the area of document delivery, however, has created a large disparity between the speed with which citations are found and the provision of primary documents. This imbalance can…