The Contra Costa County Library is located within the greater San Francisco Bay Area. With 26 physical locations and a virtual branch, it has more than 400,000 cardholders and serves a population of almost 1 million. As part of developing a strategic plan to meet the needs of the public in the 21st century, the library hired a consultant to gather…

This essay suggests that conversation, crucial for human life in society and intrinsic to nature of libraries, may be the appropriate model for providing guidance, means, and context for change in academic librarianship. The business model, missions and goals, collection development, bibliographic instruction, and organizational considerations are…