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Direct linkSmyth, Joanne B.; MacKenzie, James C. – Public Services Quarterly, 2006
This study uses virtual reference transcripts for which patrons completed exit surveys to seek any correlations between user and librarian satisfaction within virtual reference transactions. By analyzing transcripts with a focus on three elements-technology performance, preferred reference practices, and the demonstrated communication levels of…
Descriptors: Foreign Countries, Reference Services, Electronic Libraries, Computer Mediated Communication
Ensor, Pat, Ed. – 1997
This handbook serves as a guide for the information professional who operates in cyberspace. The book provides practical explanations on technology and its applications to libraries and networked information systems, and easy-to-understand discussions of how new technologies will affect libraries and library careers. The book contains 64 articles…
Descriptors: Computer Mediated Communication, Computer Networks, Futures (of Society), Information Technology
Pappas, Marjorie L.; And Others – 1996
The ever-increasing availability of electronic information resources online and on CD-ROM presents library media specialists, teachers, and students with a new set of challenges for accessing information. Electronic information resources enable access to nonlinear information, which allows searchers to explore relationships and make connections…
Descriptors: Access to Information, Bibliographic Databases, Computer Mediated Communication, Computer Networks
