According to "Library Journal's" latest annual book-buying survey of public libraries, e-service is at the heart of current efforts to maximize library use through more, and more direct communication with patrons. Nearly four out of five respondents report offering some sort of e-service to facilitate these conversations. This article presents…

Podcasting is a term derived by combining iPod with broadcasting. During 2006, when the idea of podcasting was still in its infancy, this author [an information systems librarian at the Universal College of Learning (UCOL) in New Zealand] began to consider how this new technology could be used by librarians to provide instructional sessions. She…

Learning 2.0--aka the "23 Things"--is a self-paced online learning program that the author designed in 2006 as a one-person crusade to move an entire organization of 500-plus staff onto the Web 2.0 bandwagon. Along with numerous requests to duplicate the program, many seek insight on how to do this successfully. In this article, the author shares…

An online community is a group of people who connect with one another over time and through space using the Internet as their primary medium. Online communities also act, albeit through text. They organize political action, introduce to-be spouses, and create new products and tools. This article discusses how one librarian used online communities…