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Direct linkShaw, Kate; Spink, Amanda – Australian Academic & Research Libraries, 2009
The inclusion or not of chat services within Virtual Reference (VR) is an important topic for university libraries. Increasingly, email supported by a Frequently Asked Questions (FAQ) database is suggested in the scholarly literature as the preferred, cost-effective means for providing university VR services. This paper examines these issues and…
Descriptors: Research Libraries, Reference Services, Best Practices, Academic Libraries
Powers, Amanda Clay; Shedd, Julie; Hill, Clay – Journal of Web Librarianship, 2011
Gathering qualitative information about usage behavior of library Web sites is a time-consuming process requiring the active participation of patron communities. Libraries that collect virtual reference transcripts, however, hold valuable data regarding how the library Web site is used that could benefit Web designers. An analysis of virtual…
Descriptors: Grounded Theory, Web Sites, Research Libraries, Word Frequency
Goss, Harold, Jr. – Journal of Library & Information Services In Distance Learning, 2010
The expectations placed on library instruction programs by the Association of College and Research Libraries are high. Many universities also include information literacy competencies as learning objectives to be assessed at the institutional level. With those standards in mind, it is becoming increasingly difficult to adequately educate students…
Descriptors: Web Sites, Electronic Publishing, Research Libraries, Information Literacy
