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Direct linkWhang, Michael; Ring, Donna M. – Journal of Web Librarianship, 2007
Three sources indicated the need for designing a usability study of the Western Michigan University Libraries' Web site: the results of the 2004 LibQUAL+ survey; the completion of the library's new strategic planning document; and suggestions by library customers and library staff. LibQUAL+ findings and customer comments suggested customers…
Descriptors: Strategic Planning, Library Services, Academic Libraries, Web Sites
Peer reviewedEliasen, Karen; McKinstry, Jill; Fraser, Beth Mabel; Babbitt, Elizabeth P. – College & Research Libraries, 1997
A study of 170 undergraduates at the University of Washington examined the effect of terminology and screen layout on student ability to select databases from an initial online interface, "Session Manager." Results indicated that student ability to navigate menu screens was improved with expanded terminology and type grouping of online…
Descriptors: Computer Interfaces, Computer Software Evaluation, Databases, Higher Education
