Academic libraries have traditionally collected reference statistics using hash marks on paper. Although efficient and simple, this method is not an effective way to capture the complexity of reference transactions. Several electronic tools are now available to assist libraries with collecting often elusive reference data--among them homegrown…

Describes elements to look for when reading four identifiable sections of a research report: background and literature review, methodology and procedures, analysis, findings or summary. Literature review as prologue to author's argument, choices in design of a study, research participants, choices involved in analysis, and implications of findings…

Reference e-mail continues to be a vital reference service. This article studies the trends in reference e-mail use over an eight year period. Usage statistics are analyzed particularly in light of the marketing of the service via changes in the location of the service on the official university libraries' Web pages. Included are recommendations…