Current trends in librarianship in higher education have indicated an increasing tutoring role for librarians in the online environment. This article examines how the role of the e-tutor is outlined in selected online learning literature before progressing to examine the implications for librarians of fulfilling the demanding e-tutoring role by…

Purpose: The paper aims to study how the present distance learning libraries can improve upon their existing services and introduce new ones to enhance quality of services to distance learners. Design/methodology/approach: The paper includes a review of literature on quality assurance in open and distance education in general and student support…

By stressing the importance of either technology or librarianship, commentators on digital libraries have created a false dichotomy in the literature. This article describes the process of creating a digital library at the National Drug Intelligence Center (NDIC) that balances technological empowerment. Concludes that digital libraries need…

Argues that unless issues of machine help and human help are given explicit attention by the library profession, the disappearance of human help in patron assistance without input is likely. Discusses convergent commercial- and academic-sector trends, implications for the profession, and three policy alternatives. Presents a patron self-help…

The chapters in this volume, originally presented at the Third Annual Virtual Reference Desk (VRD) conference, "Setting Standards and Making It Real," (Orlando, Florida, November 2001), were organized, revised, and updated to reflect current technology and practice. The VRD conference and the ideas in this book represent the cutting edge…