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Download full textDervin, Brenda; Clark, Kathleen – 1987
Developed as part of a three-year project funded by the Library Services and Construction Act (LSCA), this manual is designed to present librarians in the State of California with an alternative, "sense-making" approach to assessing the information needs of patrons and potential patrons and to assessing accountability, i.e., whether…
Descriptors: Accountability, Evaluation Methods, Interviews, Library Personnel
Peer reviewedZweizig, Douglas L. – Public Libraries, 1987
Discusses current issues in measuring library effectiveness, including rapid technological changes and increasing obsolescence in librarians' competencies; increased pressure for accountability; tools to help libraries become what they determine they should be rather than conforming to national standards; and how to determine the validity and…
Descriptors: Evaluation Methods, Library Administration, Library Automation, Library Planning
