It's been well documented in a number of articles regarding the contemporary library patron that with the rise in mobile computing and smart phone technology, patrons are looking for fast and easy service from whichever technological avenue they are using to access library services. Libraries are responding with increasing numbers of online…

An online survey of institutional repository (IR) managers identified copyright clearance trends in staffing and workflows. The majority of respondents followed a mediated deposit model, and reported that library personnel, instead of authors, engaged in copyright clearance activities for IRs. The most common "information gaps" pertained to the…

When improving a web presence, today's libraries have a choice: using a free Web 2.0 application, opting for open source, buying a product, or building a web application. This article discusses how to make an informed decision for one's library. The authors stress that deciding whether to use a free Web 2.0 application, to choose open source, to…

This study targets librarians and information professionals who use Web 2.0 tools and applications with a view to providing snapshots on how Web 2.0 technologies are used. It also aims to identify values and impact that such tools have exerted on libraries and their services, as well as to detect various issues associated with the implementation…

Gathering qualitative information about usage behavior of library Web sites is a time-consuming process requiring the active participation of patron communities. Libraries that collect virtual reference transcripts, however, hold valuable data regarding how the library Web site is used that could benefit Web designers. An analysis of virtual…

Surprisingly, many tools exist on the web that can help sites become more inviting and easier to use. By now, many are probably familiar with the free tools offered by Flickr, del.icio.us, or YouTube for embedding images, tags, and videos on webpages. This article presents a comprehensive list of some perhaps lesser-known but equally useful tools…

The author describes how she was able to broadcast her whereabouts, her moods, and her desire to connect with friends for dinner to over 150 conference attendees simultaneously, using her mobile phone through a service called Twitter. Twitter enables social butterflies like the author to instantly publish brief messages to a network of contacts.…

This article compares three self-developed subject guides and one commercial online subject guide (LibGuides) to provide information to other institutions which have a plan or are in the process of developing a plan to implement similar services to support online, distance and traditional education. This is a comparison of the current subject…

People do not want to talk about failure, and technological innovations that do not work out are especially difficult for librarians to discuss. Technological failures are expensive in terms of money and time lost, and they are often minimized by library directors in their annual reports in favor of reporting more positive outcomes. Today's…

This article describes the use of chat widgets on library websites and how it affects daily work and organizational culture. The use of chat widgets can be as simple or confusing as the website itself, but it helps to make choices that fit the web design and the organizational culture. Too often change is driven from outside, which can make…

This paper explores the numerous definitions of digital literacy, discusses its relationship to information literacy, and describes applications of digital literacy instruction in institutions of higher education. It also offers opportunities for academic librarians, and especially those in junior and community colleges, to enhance students'…

Learning 2.0--aka the "23 Things"--is a self-paced online learning program that the author designed in 2006 as a one-person crusade to move an entire organization of 500-plus staff onto the Web 2.0 bandwagon. Along with numerous requests to duplicate the program, many seek insight on how to do this successfully. In this article, the author shares…

At the beginning of last year the assistant Middle Division director at the Berkeley Preparatory School challenged his faculty to collaborate with at least one teacher from another department in the division for a portion of one unit. Because the challenge was given at the beginning of the school year, it was received with trepidation, but, after…

A librarian may be comfortable with the idea of using a blog, wiki, or other social application with students, but other stakeholders in his or her community may not be so sure. Any technology maverick looking to sell the use of Web-based applications will, at some point, have to make the case. This article presents some of the most common…

Social networking tools have been getting quite a bit of press in libraryland for the past couple of years. It is considered to be one of the key aspects of a library joining what is referred to as the Library 2.0 movement. In this context, social networking is seen as a library service or library outreach mechanism that utilizes popular social…