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University Library Virtual Reference Services: Best Practices and Continuous Improvement
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Shaw, Kate; Spink, Amanda – Australian Academic & Research Libraries, 2009
The inclusion or not of chat services within Virtual Reference (VR) is an important topic for university libraries. Increasingly, email supported by a Frequently Asked Questions (FAQ) database is suggested in the scholarly literature as the preferred, cost-effective means for providing university VR services. This paper examines these issues and…
Descriptors: Research Libraries, Reference Services, Best Practices, Academic Libraries
All We Do Is Chat Chat: Social Networking for the Electronic Resources Librarian
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Emery, Jill – Journal of Electronic Resources Librarianship, 2008
Social networking tools have been getting quite a bit of press in libraryland for the past couple of years. It is considered to be one of the key aspects of a library joining what is referred to as the Library 2.0 movement. In this context, social networking is seen as a library service or library outreach mechanism that utilizes popular social…
Descriptors: Information Science, Social Networks, Library Services, Librarians
New Generation of Catalogues for the New Generation of Users: A Comparison of Six Library Catalogues
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Mercun, Tanja; Zumer, Maja – Program: Electronic Library and Information Systems, 2008
Purpose: The purpose of this paper is to describe some of the problems and issues faced by online library catalogues. It aims to establish how libraries have undertaken the mission of developing the next generation catalogues and how they compare to new tools such as Amazon. Design/methodology/approach: An expert study was carried out in January…
Descriptors: Information Retrieval, Online Catalogs, Library Development, Library Services
The Virtual Reference Librarian's Handbook.
Lipow, Anne Grodzins – 2002
This book is a practical guide to librarians and their administrators who are thinking about or in the early stages of providing virtual reference service. Part 1, "The Decision to Go Virtual," provides a context for thinking about virtual reference, including the benefits and problems, getting in the virtual frame of mind, and shopping…
Descriptors: Computer Mediated Communication, Electronic Libraries, Library Development, Library Policy
The Library Web: Case Studies in Web Site Creation and Implementation.
Still, Julie M., Ed. – 1997
This book presents 19 case studies in library web site creation and implementation. The book begins with an introduction--"Introduction: Step into My Parlor" (Julie M. Still)--and is divided into three sections. The first section, Academic Library Web Sites, contains six case studies: "U-SEARCH: The University of Saskatchewan…
Descriptors: Case Studies, Computer Interfaces, Computer Mediated Communication, Design
All-Out Internet Access: The Cambridge Public Library Model. Technology Trailblazers Series.
Fidelman, Miles R. – 1997
This report provides a step-by-step look at defining, planning, implementing, operating, and supporting Internet services for library patrons. Experts from the Cambridge (Massachusetts) Public Library share their experiences pioneering a high-speed, graphical Internet service that supports the full range of multimedia materials available across…
Descriptors: Access to Information, Computer Mediated Communication, Electronic Libraries, Hypermedia