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Direct linkZeiher, Lynne – Library Journal, 2006
This article features the Pierce County Library System (PCLS) in Tacoma, where new services are changing the way customers experience the library. PCLS is comprised of 17 branches, two bookmobiles, one Explorer Kid's bookmobile, serves 509,000 people, and has 234,000 cardholders. The evolution of customer expectations and needs motivated the…
Descriptors: Libraries, Library Services, Delivery Systems, Library Development
