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Soete, George J. – 1998
This SPEC Kit and Flyer focus on the extent to which Association of Research Libraries (ARL) libraries engage in formal or organized customer service programs. Seventy-five out of the 121 member libraries responded to the customer service program survey (61%). The SPEC Flyer discusses results in terms of customer service program characteristics,…
Descriptors: Employment Practices, Information Services, Library Administration, Library Services
Diaz, Joseph R.; Tellman, Jennalyn – 1998
This SPEC Kit and Flyer focus on how libraries gather affirmative action statistics, what types of recruitment practices are used, especially those for protected classes, and what methods are used to retain minority librarians. Of 120 Association of Research Libraries (ARL) libraries polled in 1997, 43 responded to the survey. Survey results are…
Descriptors: Affirmative Action, Employment Practices, Futures (of Society), Library Personnel
Peer reviewed Peer reviewed
Ray, Jean Meyer; Rubin, Angela Battaglia – College and Research Libraries, 1987
Analyzes Association of Research Libraries (ARL) Annual Salary Survey data for 8-year period in terms of employment level and salaries of women and men. Historical trends in comparable worth, the current situation in academic libraries, and possible future trends are discussed. (CLB)
Descriptors: Academic Libraries, Comparable Worth, Comparative Analysis, Employed Women