In the push to bring data to bear on all of the important education issues of the day, one essential fact is often overlooked: Not all indicators are created equal. This book provides a comprehensive approach for understanding how statistical measures of achievement are developed, evaluated, and interpreted. Given the extent to which…

This manual is a first effort to begin to identify, describe, and develop procedures for assessing various aspects of digital reference service. Its overall purpose is to improve the quality of digital reference services and assist librarians to design and implement better digital reference services. More specifically, its aim is to: assist…