Describes a simple six-step searching model designed to deliver good results without introducing complexities likely to confuse the naive user. The findings of tests that compared the results of the easy search model with expert searches are presented, and conclusions about end user training are discussed. (nine references) (CLB)

This guide discusses the essentials of live virtual reference, preparing for virtual reference, and implementing and incorporating virtual reference. Chapter 1, "Understanding Live Virtual Reference," lays out what virtual reference is and how it compares to other forms of reference. Chapter 2, "Offering Live Virtual Reference," presents ten…