Experienced librarian and coach Ruth Metz outlines a focused and results-oriented plan for achieving the best results from staff members through a coaching style of management. Real-world examples and coaching scenarios specific to library work will help librarians: (1) Be both a coach and a player by learning the terminology and techniques; (2)…

At least since the early 1990s, academic libraries have been merging Circulation and various other related functions into a single department typically labeled "Access Services." In many cases, however, that merger has proven to be administrative rather than functional, with minimal integration of common workflows. This article describes…

The current rate of change suggests scholarly communications issues such as new publication models and technology to connect library and research tools is expected to continue into the foreseeable future. As models evolve, standards develop, and scientists evolve in their communication patterns, librarians will need to embrace transitional…

This study examines the influence of culture on digital libraries of the first wave. The local cultures of innovation of five European national libraries (Biblioteca nacional de Portugal, Bibliotheque nationale de France, Die Deutsche Bibliothek, the National Library of Scotland, and the British Library) are reconstructed in case histories from…

The purpose of this book is to report the findings of one study of the centrality of the academic library and to suggest specific ways in which the library can fulfill its mission. The book aims to improve librarians' understanding of how to help their users succeed and seeks a new metaphor for the academic library that is appropriate for the…

Last year, Louisville, KY, grew overnight from the country's 64th largest city to the 16th largest, the result of the merger of the city with Jefferson County. Pittsburgh and Buffalo, NY, are among other communities discussing city-county mergers. Many smaller communities are considering merging services, such as police and fire, or consolidating…

This is the final article in a series examining globalisation and the role of Australian librarians in internationalising library, university, and international practice in higher education. It describes case studies of Australian academic libraries in which a successful pattern for internationalisation emerged. The conclusions of the research are…

As student fees, print vs. electronic access, service quality expectations, and basic economics have an increasing impact on library operations, some academic libraries are taking a second look at the process of charging overdue fines. This article explores the contemporary environment on this issue. It offers as an example a compromise solution…

Prior to 1997, the University of Oxford in Great Britain had approximately one hundred autonomous libraries with little coordination of services, collection development, or management among them. In that year a new director was hired with the mandate to integrate many of these libraries into one centralized system. Over the past seven years…

This article presents an overview of a research project that was designed as a way to understand the role of Australian academic librarians in internationalising library, university, and higher education practice. In an attempt to discover what it is that librarians actually do, a survey of university librarians was undertaken to find how they…

The George A. Smathers Libraries of the University of Florida is currently undergoing a major renovation. Library West, the building that houses the humanities and social sciences collection, will be gutted and expanded. The collection will be moved to off-site storage and the staff will be relocated for a two-year period. The reality of these…

This article presents the experience of Circulation Services at Booth Library, Eastern Illinois University, during a 31-month relocation to temporary facilities while the building was undergoing renovation. The move to temporary locations presented new challenges and required unique solutions. Issues such as the rationale for the move to the…

In 1991, the University Libraries of Northern Illinois University implemented a revised policy for renewals of library materials. Various system, staff, and patron-related concerns required the access services department to adapt to immediate demands, then to seek longterm solutions. This case study examines the initial impact of the new policy,…

The digitization of library materials has had a tremendous impact on libraries. By using the Internet, readers can access digital library materials from any place in the world. The BMCC Library started several programs to provide more digital materials to its patrons in the forms of electronic books, periodicals, full-text materials, and webpage…

This case study examines how analyzing inaccurate referrals can provide key insights into managing change. The author analyzes what went wrong in an attempt to identify opportunities for an Access Services department to consider how it might adapt to constant change. She wishes to show how the nature of change today demands that one pay…