The growing trends of tiered reference, roving librarians, and virtual reference offer academic libraries several options for providing the most effective reference service. Increased enrollment at community colleges has prompted a reconsideration of how librarians can balance reference, teaching, and faculty responsibilities. This article…

Academic libraries have traditionally collected reference statistics using hash marks on paper. Although efficient and simple, this method is not an effective way to capture the complexity of reference transactions. Several electronic tools are now available to assist libraries with collecting often elusive reference data--among them homegrown…

Developing an Open Access, multi-institutional, multilingual, international digital library requires robust technological and institutional infrastructures that support both the needs of individual institutions alongside the needs of the growing partnership and ensure continuous communication and development of the shared vision for the digital…

The current rate of change suggests scholarly communications issues such as new publication models and technology to connect library and research tools is expected to continue into the foreseeable future. As models evolve, standards develop, and scientists evolve in their communication patterns, librarians will need to embrace transitional…

This article identifies and provides some commentary on the key issues emerging from research into the digitisation of Indigenous materials in collections conducted in collaboration with three state libraries. It situates the research project within the broader context of related activity aimed at addressing the ongoing challenges of access,…

Texas A&M University has a history of international collaboration, cooperation and global outreach. Texas A&M University at Qatar provides engineering students in the Middle East with an education, and ultimately, a degree comparable to that found on our home campus in College Station. The Texas A&M University Libraries have provided…

The following article describes a literature review on factors that went into the planning for a new circulation/reserves desk at the Livingston Lord Library at Minnesota State University, Moorhead. Many issues have been reported in the literature and must be considered when designing a functional, convenient, and ADA-compliant…

This article presents an overview of a research project that was designed as a way to understand the role of Australian academic librarians in internationalising library, university, and higher education practice. In an attempt to discover what it is that librarians actually do, a survey of university librarians was undertaken to find how they…

This article presents the experience of Circulation Services at Booth Library, Eastern Illinois University, during a 31-month relocation to temporary facilities while the building was undergoing renovation. The move to temporary locations presented new challenges and required unique solutions. Issues such as the rationale for the move to the…

In 1991, the University Libraries of Northern Illinois University implemented a revised policy for renewals of library materials. Various system, staff, and patron-related concerns required the access services department to adapt to immediate demands, then to seek longterm solutions. This case study examines the initial impact of the new policy,…

Today, it is advantageous for academic libraries to look outside their own organizations to other potential campus and commercial partners when considering new services. This case study describes the planning and implementation of electronic reserves at the University of Kansas Libraries, including the integration of two commercial partners,…

This case study examines how analyzing inaccurate referrals can provide key insights into managing change. The author analyzes what went wrong in an attempt to identify opportunities for an Access Services department to consider how it might adapt to constant change. She wishes to show how the nature of change today demands that one pay…