This publication is a guide to assist librarians in taking a proactive stance to include families of children with special needs in programs and services. The focus is on families with children up to age five, and covers the basic principles underlying inclusion, family-centered service, resource-based practice, and the provision of library…

This report provides a step-by-step look at defining, planning, implementing, operating, and supporting Internet services for library patrons. Experts from the Cambridge (Massachusetts) Public Library share their experiences pioneering a high-speed, graphical Internet service that supports the full range of multimedia materials available across…

The paper reviews approaches for making bibliographic instruction accessible to college students with visual, hearing, and mobility impairments. Needs assessment should focus on students, library staff, administrative officers, faculty members, and educational specialists. Consideration in program development should be given not only to special…

Field-tested in libraries nationwide, the 13 strategies in this hands-on book are designed to help librarians create effective and accountable adult literacy programs. These step-by-step assessment tools will help in: identifying and evaluating the skill levels of learners; making program changes based on users' aptitudes; writing thorough and…

Designed to be used with the Association of Research Libraries (ARL) "Preservation Planning Program Manual," this notebook provides access to background and technical information needed for planning and carrying out a variety of preservation programs and activities. Its contents, all drawn from the body of preservation literature…

Ways the education and training of information professionals can adapt to the rapidly changing information environment are addressed in this paper, which describes a project undertaken by King Research ("New Directions in Library and Information Science Education") to identify current and future competency requirements of librarians and…

This video provides guidelines for establishing a successful volunteer program in any library. Topics include: the benefits of volunteers to libraries; getting a volunteer program started and functioning; recruiting volunteers; interviewing volunteers; effectively training volunteers; acknowledgment of volunteers; and handling uncooperative or…

Panda bears are the theme of this guide which includes many reading-related activities, crafts, and programs on a broad range of topics, and which can be expanded to other theme approaches such as endangered species, bears in general, and the concept of black and white. The program begins with a general definition and discussion of goals,…

This report describes the Oklahoma City Metropolitan Library System's process of planning for a long-term literacy program for the metropolitan Oklahoma City/County area. The collection of data on community needs through interviews with local organizations and individuals and an extensive search of print and/or computerized information sources is…

This book provides a broad, introductory overview of issues affecting the marketing of public library collections, with examples and research results from more than 200 libraries of all sizes. This new edition of the work updates and expands the original, referencing new studies (published since 1992), encompassing more of the literature from…

Designed to offer guidelines, ideas and help to those who provide library service to young adults, this manual includes information about the provision of young adult (YA) services in six sections. The first section, which addresses planning and administration, includes a definition of a young adult and a checklist for determining community needs…

This book is a guide for librarians and media specialists who recognize the value of bilingual-bicultural education and are looking for ideas to develop library services for their Spanish-speaking patrons. Chapter one gives a brief history of Spanish-speaking people in the United States, as well as cultural characteristics, family role,…

Information is a consumer-driven commodity; the very existence of libraries and information centers is based on the patrons' need for specific information or material. This professional resource shows how to use management methods to implement a strong customer service program to deliver better service to patrons. This book outlines the reasons…

This resource shows librarians and mental health professionals how to use the power of books as therapy when working with children and young adults. After defining "bibliotherapy," the book considers what skills and competencies are needed to qualify an individual to be a bibliotherapist. It then explores how bibliotherapy can be used to meet the…

This paper describes procedures for establishing a special library in organizations where no such library previously existed. The role of the library in meeting organizational information needs and the reasons for setting up a special library are discussed. The paper then focuses on activities to be completed during a library planning process.…