Academic libraries have traditionally collected reference statistics using hash marks on paper. Although efficient and simple, this method is not an effective way to capture the complexity of reference transactions. Several electronic tools are now available to assist libraries with collecting often elusive reference data--among them homegrown…

This case study describes the process of proposing and implementing a wiki for use in an academic library setting, based on the process used by Iowa State University Library. Using the Iowa State University Library Wiki as a model, this article lays out the decisions necessary at each step of the process of establishing a new wiki. Control of…

This article details the development of the Library Instruction Wiki (http://instructionwiki.org): an effort to develop a web-based, knowledge-sharing resource. Though some library instruction is specific to a given institution or class, much of what instruction librarians teach is similar. Library instructors have repeatedly expressed the desire…

Discusses the Inter-CIC Authentication and Authorization Project (ICAAP) of the Big Ten Joint Project (BTJP), a technical group who suggests uses of technology that address business issues commonly shared by Big Ten universities. Describes pilot project goals; the technical, operational, and contractual situation; the World Wide Web transaction…