The authors discuss the long-term accumulation of unstandardized and inaccessible content within the Libguides system and the decision-making process to create and implement a set of standards using the migration to the LibGuides2 platform as a vehicle for change. Included in the discussion are strategies for the creation of standards and…

This article describes a natural partnership between the library and Multimedia Writing and Technical Communication (MWTC) Program at Arizona State University (ASU) East linking writing and information literacy (IL) across the curriculum. This collaborative approach has resulted in revising existing courses in order to integrate IL as well as…

Information is a consumer-driven commodity; the very existence of libraries and information centers is based on the patrons' need for specific information or material. This professional resource shows how to use management methods to implement a strong customer service program to deliver better service to patrons. This book outlines the reasons…