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| Journal of Access Services | 1 |
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| Eng, Sidney | 1 |
| St. Clair, Guy | 1 |
| Zhao, Taian | 1 |
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| Books | 1 |
| Guides - Non-Classroom | 1 |
| Journal Articles | 1 |
| Reports - Descriptive | 1 |
| Reports - Research | 1 |
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| Higher Education | 1 |
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St. Clair, Guy – 1997
Information services managers have a responsibility to provide the best information delivery possible. The basic principles of total quality management can be used by information professionals to help justify library funding through the creation of an environment where customer-patron satisfaction is paramount. This book reveals how to apply the…
Descriptors: Administrator Role, Benchmarking, Improvement Programs, Information Services
Peer reviewed
Direct linkZhao, Taian; Eng, Sidney – Journal of Access Services, 2004
The digitization of library materials has had a tremendous impact on libraries. By using the Internet, readers can access digital library materials from any place in the world. The BMCC Library started several programs to provide more digital materials to its patrons in the forms of electronic books, periodicals, full-text materials, and webpage…
Descriptors: Library Materials, Student Surveys, Electronic Libraries, Library Services
