The Information Services Division (ISD) of the National Institute of Standards and Technology (NIST) positioned itself to successfully implement an electronic resources management system. This article highlights the ISD's unique ability to "team" across the organization to realize a common goal, develop leadership qualities in support of…

Information services managers have a responsibility to provide the best information delivery possible. The basic principles of total quality management can be used by information professionals to help justify library funding through the creation of an environment where customer-patron satisfaction is paramount. This book reveals how to apply the…

This videtape is a guide hosted by Judy Woodruff to starting and enhancing a library-based family literacy project. Librarians and literacy providers learn: how to do a needs assessment, how to build a team within the library; how to develop a community coalition; how business partners contribute to family literacy programs; and how to recruit…