The intent of this paper is to explore the potential of utilizing interlibrary loan (ILL) data relating to lending denials to improve ILL services while highlighting institutional policies that have a negative impact on lending fulfillment rates. Reasons for denial as well as the types of requests being denied are reviewed. In addition, the author…

Describes steps taken to improve usage of a public library young adult collection: (1) a survey of students' reading interests and needs; (2) analysis of the collection; (3) comparison of survey results with the collection; and (4) selection of additional titles. An annotated bibliography, the questionnaire, and survey results are appended. (11…

This report presents statistical pictures of Illinois Public Libraries during the fiscal year 1988-1989. The information comes primarily from the Illinois Public Library Annual Report forms. In addition, text has been included that describes how a library or library system can utilize these statistics. Three sections divide the publication.…