Two surveys were conducted in 1981/82 and 1982 respectively to determine if Illinois public libraries were satisfying their patrons in terms of book use, and how much money Illinois public libraries received directly from their patrons in library fines, fees, and charges. In the first study, 2,133 adults returning a book at a random sample of 71…

Describes a study that compared the quality of reference services provided by reference librarians and paraprofessionals, using patron satisfaction as the measure of success. Factors associated with satisfactory service are identified, and suggestions for the effective use of paraprofessional staff are presented. (4 references) (CLB)

This five-article section on current issues in reference and adult services highlights origins of American Library Association's Reference and Adult Services Division, history and development of RQ's column "The Exchange," 25 years of adult services articles, documents reference service and changing attitudes of librarians, and library…

Information presented in this report is taken from the 1986 Annual Report/System Membership Applications submitted by public libraries in Texas. The report is divided into five sections which contain: (1) general information, including listings of the Texas State Library governing or advisory committees; the Texas State Library Administrative…

Explains the criteria by which 50 public libraries were chosen as outstanding, and reports the results of a survey of the directors which focused on major problems in libraries; desired goals in administration and technical and public services; predicted trends; stage of computerization; and sources of information and new ideas. (CLB)

Discusses the findings of a national survey of public libraries that focused on service to older adults. Areas discussed include services most frequently provided, services to the institutionalized, the impact of ageism on library policies, and the extent of cooperation with other agencies. (18 references) (CLB)

The first of the two reports presented here begins by listing the members and alternate members of the Michigan State Legislature; members of the Library of Michigan Board of Trustees; and Library of Michigan officials. A directory of the state's 16 public library cooperatives is also provided, together with maps showing their geographic…

Reports results of survey investigating aspects of weeding of materials in reference collections at 377 U.S. colleges and universities: existence of written policy or unwritten weeding practice; extent of weeding; frequency; what happens to discards; effect of shelf space, staff time, and use of materials on weeding decisions. (5 references) (EJS)

Interviews with faculty, a survey of 20 students, and examination of style manuals revealed that students are confused by inconsistencies in and multiplicity of styles when confronted with writing and documenting a research paper. Librarians are urged to teach various citation formats and work for adoption of standardization. (17 references) (EJS)

This survey of the current status of public school libraries in Maine was intended to provide statistical data as a basis for improving the school library media center program in these schools. Information was gathered that detailed how resources and delivery of services differed across grade level; across variation in size of school; between…

A survey of a random sample of students from five tertiary institutions in Melbourne was conducted in 1986 to determine the nature and extent of their usage of their own university or college and other libraries. Questionnaires were mailed to 1,996 students, of whom 999 responded. The questionnaire sought information on: (1) students' backgrounds;…

This issue provides a detailed overview of the Illinois literacy effort, including committee lists, project proposal forms, rules and regulations, financial support information, and a chronology of events. Several articles focus on the planning and implementation of literacy programs and the role of the library in literacy education. (CLB)

Reports on study examining effect of high school media program audiovisual components on student attitudes and behaviors at 15 public high schools in Calgary, Alberta, Canada. Discussion covers service areas, student attitudes and media center use, correlation between audiovisual-related services and student responses, and media center audiovisual…

This book discusses library services to the "sandwich generation" (i.e., people in late middle age who find themselves caring for their elderly, impaired parents at the same time that their adult children are returning home for economic or other reasons) and "serial caregivers" (i.e., people who, at various periods throughout…

Reports the rationale, design, implementation, and results of an examination of the impact of online subject catalogs on users by comparing their behaviors before and after catalog installation. Evaluation criteria included volume of use, types of searches, use of other catalogs, search time, user satisfaction, and need for assistance. (CLB)