ERIC Number: EJ731833
Record Type: Journal
Publication Date: 2004-May
Pages: 7
Abstractor: Author
ISBN: N/A
ISSN: ISSN-0099-1333
EISSN: N/A
Available Date: N/A
Measuring Consortium Impact on User Perceptions: OhioLINK and LibQUAL+[TM]
Gatten, Jeffrey N.
Journal of Academic Librarianship, v30 n3 p222-228 May 2004
What is the impact of an academic library consortium on the perceptions of library services experienced by users of the member institutions' libraries? What is the impact of an academic library consortium on the perceptions of library services experienced by users of the member institutions libraries? In 2002 and 2003, OhioLINK (Ohio's consortium of eighty-four Ohio universities, colleges, community colleges, and the State Library of Ohio) provided financial support for participation of member institutions in the LibQUAL+[TM] survey on library user perceptions. Academic libraries seem to be more alike than different when measured by service quality perceptions using the LibQUAL+[TM] instrument. One of the most beneficial uses of LibQUAL+[TM] at the consortium level may be one of continuous improvement, benchmarking against previous years' performances.
Descriptors: Consortia, Library Services, Academic Libraries, Benchmarking, Peer Groups, Access to Information, Users (Information), Electronic Libraries, Databases
Elsevier Customer Service Department, 6277 Sea Harbor Drive, Orlando, FL 32887-4800. Tel: 877-839-7126 (Toll Free); Fax: 407-363-1354; e-mail: usjcs@elsevier.com.
Publication Type: Journal Articles; Reports - Evaluative
Education Level: Higher Education; Two Year Colleges
Audience: Media Staff
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Ohio
Grant or Contract Numbers: N/A
Author Affiliations: N/A