Describes unethical practices in library automation, including vendors'"low-balling" bids in order to make sales; libraries' stating required specifications so that only one vendor can qualify; and consultants compromising their objectivity and independence. Procedures to help identify and prevent such practices in the future are…

By stressing the importance of either technology or librarianship, commentators on digital libraries have created a false dichotomy in the literature. This article describes the process of creating a digital library at the National Drug Intelligence Center (NDIC) that balances technological empowerment. Concludes that digital libraries need…

Representatives of five library integrated system vendors express their views on ethics and the marketplace, emphasizing the need for ethical behavior by librarians, consultants, and vendors. Four sidebars are included: one on the need for customer data rights standards; others containing the codes of ethics of three professional consultants'…

In their efforts to deal with change and enhance library and information services, librarians must distinguish between personal philosophies and those of an institution or professional body, and avoid situations where personal interests might be served or financial benefits gained at the expense of users, colleagues, or employers. (Author/EM)

Discusses philosophical issues and human elements in reference desk scheduling for public and academic libraries, highlighting institutionalization of a desk scheduling policy, the relationship between scheduler and schedulee (impartiality, consistency, flexibility, collegiality, diplomacy, dedication to reference service), and conflict management…

Discusses the benefits of creating a collegial environment for library reference staff, highlighting application of the "Golden Rule," supervisor's role, policies and procedures, barriers to success (lack of communication, competitiveness, conflict, dictatorial supervisors, envy, burnout, lack of reward), collegial education and…

Intended for the beginning or inexperienced supervisor, this continuing education course syllabus presents basic information on the development of human relations skills, particularly in the areas of leadership, communication, conflict, and motivation. Role playing situations set in various types of medical libraries are also outlined to provide…

Describes a workshop developed by the University of Arizona Library to train its staff in cross-cultural communication, including its rationale, goals, and content of the session. Concerns addressed include language difficulties, cultural adjustment, and library instruction for international students. (CDD)

Prepared by an intellectual freedom committee, this issue is intended to aid librarians in thinking about intellectual freedom when confronted with the current creationism controversy. A manual containing documents and resources on intellectual freedom, a bibliography of pro- and anti-creationism materials, and results of a censorship survey are…

New supervisors often come to management positions with experience and expertise in their specialty, but with little or no training in how to supervise. Aimed at the new library supervisor, this publication addresses basic supervisory skills and provides practical information needed by supervisors. As library organizations become more complex,…

The first article describes an eight-year censorship battle and offers practical advice for the personal survival of the school librarian involved in such a situation. The second offers suggestions for preparing the best possible defense, including steps to be taken before an incident occurs as well as when it occurs, and helpful resources and…