This study examined the status of a State University of New York (SUNY) plan to standardize administrative computer systems and the success of the implementation in light of the intention to proceed using cooperative leadership rather than an executive order or policy mandate. The Comprehensive Computer Upgrade Program (CCUP) aimed to modernize…

Many colleges and universities are engaged in new efforts to assess the outcomes they produce. As a first step, these institutions usually examine their mission statement, goals, and objectives. These form the foundation for assessment but they are also fundamental tools for enhancing institutional effectiveness in general. This handbook was…

This publication reports on progress 1 year into the Clinton Administration's "Reinventing Government" initiative, a long-term effort at significantly revamping the federal government's operations. A preliminary chapter notes the culture change involved in the reinvention process. Individual chapters then report progress for each of the…