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Peer reviewedSchumacher, Mark; And Others – Journal of Academic Librarianship, 1987
Several reference librarians respond to the Hernon and McClure study on the accuracy of library reference services. Highlights include problems with the methodology used (unobtrusive observation), and performance factors not addressed by the study. Comments by Hernon and McClure address these responses and ways to improve reference services are…
Descriptors: Library Planning, Library Services, Naturalistic Observation, Performance Factors
